Terms and Conditions

Terms and Conditions – PokeVault.shop

Last Updated: April 28, 2025

Welcome to PokeVault.shop. By accessing, browsing, or purchasing from our store, you agree to the following terms and conditions. We encourage all customers to read them carefully before engaging in any transactions.

1. General Information

PokeVault.shop specializes in authentic Pokémon Trading Card Game (TCG) products, TCG accessories, and exclusive collectibles.
All products sold on this platform are intended for personal use by collectors and enthusiasts unless otherwise agreed in writing.

By using our website, you affirm that you are at least the age of majority in your state or province of residence or that you have given consent for any minor dependents to use this site.

2. Product Authenticity Guarantee

We proudly guarantee that all products sold are authentic and sourced responsibly.
Island PokeVault Certified ✅:

  • No resealed packs

  • No counterfeit cards

  • No cherry-picking or filtering boxes

Any product determined to be non-authentic due to a sourcing error will be eligible for a full refund or replacement at our discretion.

3. Dropshipping and Fulfillment Policy

Certain items may ship directly from fulfillment partners or suppliers to expedite delivery and maintain inventory efficiency.
Products fulfilled via dropshipping will clearly indicate expected delivery times at checkout or in the product description.

We are committed to full transparency and customer satisfaction at every stage of the order process.

4. Shipping and Delivery

Shipping times vary based on product type and location. Estimated timelines are provided at checkout.
We are not responsible for delivery delays due to customs clearance, postal service disruptions, or unforeseen logistics issues.
Once an item is handed to the shipping carrier, ownership and risk of loss transfer to the customer.

5. Returns and Refunds

All sales are considered final unless the product arrives:

  • Damaged in transit

  • Defective

  • Incorrect (wrong item sent)

Customers must notify us within 7 days of receipt with photographic proof to be eligible for a refund or replacement.

Refunds are issued at our discretion after inspection of claims.
We do not accept returns for reasons including but not limited to: buyer’s remorse, delayed shipping, or change of mind.

Refer to our full Refund Policy for additional details.

6. Preorders Policy

For items available for preorder:

  • Estimated release and ship dates are subject to manufacturer changes.

  • Payment is charged immediately at checkout to reserve your product.

  • Cancellations are not permitted unless the product release is officially canceled by the manufacturer.

7. Intellectual Property

All content on PokeVault.shop, including product images, artwork, descriptions, logos, and site design, is protected under applicable intellectual property laws.

Use or reproduction without explicit written permission is strictly prohibited.

8. Pricing and Product Listings

Prices are listed in USD unless otherwise stated.
PokeVault.shop reserves the right to adjust product prices, descriptions, or availability at any time without prior notice.

While we strive for accuracy, errors in pricing or product descriptions may occur and we reserve the right to cancel any orders arising from such errors.

9. Limitation of Liability

PokeVault.shop is not liable for any indirect, incidental, special, or consequential damages resulting from the use of our products or website.

Our maximum liability to any customer will not exceed the amount paid for the purchased product.

10. Governing Law

These Terms and Conditions are governed by the laws of the United States, specifically the State of [Insert Your State] without regard to its conflict of law principles.

11. Contact Information

For any questions regarding these Terms, you can contact us at:
Email: support@pokevault.shop
Mailing Address: ValarVault, Boracay Island, Tulubhan Beach, Zone 3 Manoc-Manoc, Malay, Aklan, Philippines